At decobay, we are dedicated to helping you discover high-end furniture from leading global furniture manufacturers. Since all purchases are made directly with the manufacturers themselves, each manufacturer sets its own return policy. We recommend reviewing the return policy of the specific manufacturer you're purchasing from before completing your order. Policies may vary based on the type of product, location, and individual manufacturer guidelines. In general, many manufacturers offer returns for items that are damaged, defective, or if you're not satisfied with your purchase, but conditions and timelines may differ. To initiate a return or exchange, please contact the manufacturer directly using the contact details provided on their website. Manufacturers will guide you through their return process, including any required documentation, packaging, and shipping instructions. Please note that decobay is not involved in the return or refund process. We act solely as a platform to help you find and connect with high-end furniture manufacturers. If you need assistance with contacting a manufacturer or have questions about their return policies, don't hesitate to reach out to us. We're happy to help you and point you in the right direction. We recommend inspecting your items upon arrival to ensure everything meets your expectations and checking the return window and conditions to ensure a smooth process.